Encore / HealPACK
Extend Your Care Beyond the Clinic
Physician-directed, collagen-based surgical dressings delivered to your patient's door — with eligibility verification, shipping, tracking, and billing support built in.
The Problem
What happens after your patient leaves the office?
You spend 30 minutes treating a wound. You document everything. You apply the right product with the right technique. Then the patient goes home — and the quality of their wound care drops to whatever they can find at CVS and whatever they remember from your verbal instructions.
The result: slower healing, more complications, unscheduled callbacks, and outcomes that do not reflect the quality of care you delivered in the office.
HealPACK closes that gap.
The Solution
What Is HealPACK?
HealPACK is a physician-prescribed surgical dressing program that ships a complete, patient-specific kit of collagen-based dressings directly to your patient's home — up to a 30-day supply per order.
Primary Dressings
- Collagen dressing membranes (1"x1" through 5"x10")
- Collagen powder (1g) for chronic wounds
Secondary Dressings
- Silicone border dressings
- Adhesive island dressings
- Conforming stretch gauze
Patient Education
- Video instruction card
- Written care instructions
- 24/7 phone support
Clinical Differentiation
Why Collagen?
Not all wound dressings are interchangeable. Collagen-based primary dressings provide a biological scaffold that supports new tissue growth — a meaningful clinical step up from standard gauze.
- Collagen membranes are porous, breathable, and designed for fluid control similar to healthy skin
- Research supports faster tissue regeneration with collagen dressings for chronic and surgical wounds
- Collagen powder is especially effective in chronic wounds, where high-surface-area particles facilitate cell proliferation
This is clinical differentiation, not commodity fulfillment.
Indications
Who Is HealPACK For?
HealPACK is designed for practices treating patients with:
The Process
How HealPACK Works
Your team does two things: upload the Face Sheet and submit the claim. Encore handles the rest.
Verify
Upload the patient's Face Sheet. Encore conducts eligibility verification and prior authorization.
Order
Submit the order through the Partner Portal based on medical necessity.
Ship
Encore ships up to a 30-day supply directly to the patient's home.
Confirm
Carrier scans confirm delivery at the patient's door (Proof of Delivery).
Alert
Your team receives automatic notification that the order is delivered and ready for billing.
Bill
Submit the claim using the portal-generated CMS-1500 with correct dates, codes, and units.
Compliance
PDAC-Approved Products
Every HealPACK product carries PDAC approval — a CMS verification process that confirms the product matches the HCPCS code it is billed under.
- Products without PDAC approval face higher claim denial rates
- PDAC verification gives your billing team confidence before the claim is submitted
- One more layer of compliance protection built into the program
Technology
Partner Portal + HealAPP
Partner Portal (Web)
Real-time order tracking, billing support dashboard, EOB upload for denied claims, CMS-1500 generation, role-based access. HIPAA-compliant and audit-ready.
HealAPP (Mobile)
Prescription processing on the go, insurance verification from anywhere, documentation access for reimbursement claims.
Practice Benefits
What Your Practice Gets
Better patient outcomes
Collagen-based dressings support faster tissue regeneration vs. standard gauze
Higher patient adherence
Home delivery + video instructions + 24/7 support = patients follow the protocol
Minimal staff burden
Encore handles verification, shipping, tracking, and billing support
CMS-compliant workflow
Every step generates audit-ready documentation
Billing protection
Invoice credit policy protects you from reimbursement shortfalls
Onboarding
Getting Started
Sign the enrollment agreement
No upfront cost, no inventory commitment, no minimum volume
Complete portal onboarding
Role-specific training for your staff (under one hour)
Place your first order
Step-by-step guidance from your dedicated account manager
Go live
24/7 support from day one
No exclusivity required. You can run HealPACK alongside your current wound care vendors. Start with 5 patients, evaluate the workflow, then scale at your pace.
Get Started
Your Wound Care Program Deserves a Partner, Not Another Vendor
Schedule a Product Walkthrough
We will walk you through both product lines, pricing, and compliance safeguards.
Evaluate the Fit
No exclusivity. No minimum volume. Start with one product line and expand at your pace.
Go Live in Under Two Weeks
Dedicated account manager, role-specific training, and 24/7 support from day one.
Or email us: info@parewoundhealth.com